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54 Articles in this category.
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A donor submitted a donation and wants a refund the same day, but why don’t I see the refund option?
971 Views 0 Likes
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Are there any Giving resources I can download?
731 Views 0 Likes
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Can I add an image or logo to my public Funds page?
662 Views 0 Likes
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Can I customize the colors of OSV Hub to match my organization?
666 Views 0 Likes
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Can I link an account from Directory to a new Managed Account?
667 Views 0 Likes
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Can I print a tax statement for a self-managed account?
822 Views 1 Like
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Can I set or change images for my Funds?
672 Views 0 Likes
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Do I need to schedule a fund date?
715 Views 1 Like
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Does a managed account have to use the default Managed Account Email Address?
712 Views 0 Likes
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Does OSV Giving support multiple bank accounts?
838 Views 0 Likes
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How can I add a managed donor account?
746 Views 0 Likes
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How can I change the frequency of the Admin Summary?
692 Views 0 Likes
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How can I customize my email invitation?
739 Views 1 Like
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How can I find a pledge balance?
683 Views 0 Likes
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How can I merge donor accounts?
834 Views 2 Likes
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How can I re-send my email invitation?
653 Views 0 Likes
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How can I see who has accepted my email invitation?
718 Views 0 Likes
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How can I tell a self-managed account apart from a managed donor?
749 Views 1 Like
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How can I view only mobile contributions given via Text to Give?
702 Views 0 Likes
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How do I check for or enter envelope numbers for donors?
827 Views 0 Likes
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How do I edit a fund?
700 Views 0 Likes
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How do I invite new donors?
784 Views 1 Like
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How do I match an Online Giving Family to a Directory Family?
667 Views 0 Likes
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How do I pause a donor’s donation in Giving?
1031 Views 2 Likes
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How do I put a fund in draft status?
714 Views 0 Likes
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How do I reactivate an archived fund?
772 Views 0 Likes
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How do I use the Reconcile Batches page?
765 Views 4 Likes
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Is there a Campaign Report?
599 Views 0 Likes
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Is there a report that shows who has paused or cancelled their donation?
670 Views 0 Likes
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Is there a report that will show if a donor is giving weekly, monthly, one time, etc.?
713 Views 0 Likes
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What are Gift Notes?
830 Views 1 Like
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What do I look at for a bank deposit discrepancy?
803 Views 0 Likes
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What does ‘New Gifts Created’ mean on the Giving Summary card?
927 Views 0 Likes
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What does SAQ type A mean?
804 Views 0 Likes
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What happens when a fund is archived?
774 Views 3 Likes
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What is a Default Guest Envelope Number?
633 Views 0 Likes
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What is a Fund?
729 Views 0 Likes
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What is a managed account?
733 Views 3 Likes
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What is a managed gift?
692 Views 0 Likes
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What is an Active Donor?
870 Views 0 Likes
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What is an External ID?
1070 Views 0 Likes
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What is an Internal Only Fund?
770 Views 1 Like
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What is the Offset Processing Costs Feature?
1206 Views 1 Like
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What report should I run to manually post my donors’ contributions?
847 Views 0 Likes
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What report should I use to reconcile my bank statement?
673 Views 0 Likes
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What’s the difference between a managed account and a managed gift?
844 Views 0 Likes
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Where does a donor see the fund description?
558 Views 1 Like
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Why can’t a donor edit a payment method?
1212 Views 6 Likes
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Why can’t I delete a payment method on file for a donor?
692 Views 0 Likes
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Where can I find the Activity History card?
543 Views 0 Likes
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Is there a time restriction on refunds in the Hub?
167 Views 0 Likes
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What is an Account?
973 Views 0 Likes
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Where are this family’s contributions?
741 Views 0 Likes
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Why do some pledge payments process on the 28th of the month?
6 Views 0 Likes