Getting Started & General FAQs

(9) Articles in this category.

  • Over the years our OSV customers have asked a lot of questions about our products and how they work. Our customer service team hears some of the same questions frequently. To help save our customers' time, we have put together answers to some frequently asked questions (FAQs). General FAQs are answered below on this page, and specific products have their own FAQ links:

    Directory Frequently Asked Questions

    Religious Education Frequently Asked Questions

    Envelopes Frequently Asked Questions

    Giving Frequently Asked Questions

    Forms Frequently Asked Questions

    Billing Frequently Asked Questions

  • At this time we do not support any customization within OSV Hub.

  • No you do not. OSV Hub is freely available to all organizations who do business with OSV!

  • For more information on how to request new features for the OSV Hub or any of its products, please check out Listening to Customers for Product Development.

  • There is no limit to the number of users that you can have in OSV Hub. To add a new user, see the article User Permissions and Adding a New User.

  • In the hub, a "card" is a convenient display panel used throughout your dashboards to help organize and present at-a-glance information. Each card has a unique purpose and contains a title, data, any relevant links, and typically a timeframe for the presented data.


    A kebab is a type of menu in the system. It is typically viewed as 3 vertical dots. Clicking on a kebab provides a drop down menu.



  • A "Side Sheet" is called this because it appears on the right side of the screen, after clicking on a kebab, for the user to make changes or modifications to save in the system. 


  • A user in the Hub is someone who has administrative access to the system. Only users with the "Owner" permission can invite new users or edit permissions for other users.

    For more information on users, see User Permissions and Adding a New User.