Billing Frequently Asked Questions

Still have a question?

24 Articles in this category.

Sort articles by:

Can I cancel a scheduled payment?

754 Views 0 Likes
Can I make a payment for an amount that is different than the Balance Due amount?

592 Views 0 Likes
Can I still schedule payments while enrolled in Automatic Payments?

574 Views 0 Likes
How can I reinstate the payment method on my account after an unsuccessful transaction?

679 Views 0 Likes
How can I switch to paperless invoices?

637 Views 0 Likes
How do I make a change to the email address(es) that are receiving invoice and payment communications?

660 Views 1 Like
How long will it take for Automatic Payments to go into effect?

611 Views 0 Likes
How will I know when my payment was processed?

576 Views 0 Likes
How will payments appear on my bank statement?

1018 Views 0 Likes
I am unable to enter my bank’s routing number. Will I still be able to submit a payment online using my bank account?

736 Views 1 Like
If I cancel automatic payments, when will it go into effect?

636 Views 0 Likes
Once I have enrolled in Automatic Payments, when will the payments be processed?

607 Views 0 Likes
What invoices will be paid when I enroll in Automatic Payments?

589 Views 0 Likes
What methods of payment can I use to pay my invoice online?

619 Views 2 Likes
When will my payment appear on my bank statement?

630 Views 0 Likes
Who should I contact if I have questions about electronic invoices and payments?

681 Views 1 Like
Why doesn’t my credit card appear in the payment method drop down when I am paying an invoice?

725 Views 1 Like
Why hasn’t my invoice been paid when I am enrolled in Automatic Payments?

689 Views 0 Likes
Will I need to use the same payment method for all of my invoices when I enroll in Automatic Payments?

627 Views 0 Likes
Will I receive any invoices after I have elected to go paperless?

571 Views 0 Likes
Will I receive confirmation when I enroll in Automatic Payments?

476 Views 0 Likes
Will I receive confirmation when I make a payment online?

520 Views 0 Likes
Will my payment be processed on the same day that I submitted it online?

518 Views 0 Likes
How do I Disenroll from Paperless Invoicing?

393 Views 0 Likes