Billing Frequently Asked Questions

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Can I cancel a scheduled payment?

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Can I make a payment for an amount that is different than the Balance Due amount?

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Can I still schedule payments while enrolled in Automatic Payments?

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How can I reinstate the payment method on my account after an unsuccessful transaction?

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How can I switch to paperless invoices?

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How do I make a change to the email address(es) that are receiving invoice and payment communications?

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How long will it take for Automatic Payments to go into effect?

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How will I know when my payment was processed?

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How will payments appear on my bank statement?

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I am unable to enter my bank’s routing number. Will I still be able to submit a payment online using my bank account?

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If I cancel automatic payments, when will it go into effect?

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Once I have enrolled in Automatic Payments, when will the payments be processed?

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What invoices will be paid when I enroll in Automatic Payments?

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What methods of payment can I use to pay my invoice online?

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When will my payment appear on my bank statement?

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Who should I contact if I have questions about electronic invoices and payments?

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Why doesn’t my credit card appear in the payment method drop down when I am paying an invoice?

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Why hasn’t my invoice been paid when I am enrolled in Automatic Payments?

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Will I need to use the same payment method for all of my invoices when I enroll in Automatic Payments?

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Will I receive any invoices after I have elected to go paperless?

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Will I receive confirmation when I enroll in Automatic Payments?

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Will I receive confirmation when I make a payment online?

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Will my payment be processed on the same day that I submitted it online?

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How do I Disenroll from Paperless Invoicing?

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