How a Donor Deletes a Payment Method

This article describes the steps for a donor to delete a payment method on their account.

Complete these steps for a donor to delete a payment method: 

1. From My Account to go Wallet.

2. Click on Wallet to open and locate the payment method to delete.

3. Click on the ellipsis to view the drop-down menu.

4. Select Delete.

5. Type Delete to confirm.

6. Click on Delete to process.

Error Message

If the payment method is associated with one or more scheduled gifts, paused gifts, or payments, the system will generate an error message.

Click here to find out how a staff member deletes a payment on an account.

Note* Visual steps are best viewed at full screen. Click Esc on your keyboard when you are finished viewing.


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