How a Donor Cancels a Pledge Gift
This article provides steps on how Donors cancel a Gift.
Donors can cancel a gift through the My Gifts section of their donor account.
A donor completes the following steps to cancel a pledge gift:
1. Login to your Donor Account.
2. In the navigation bar, select My Gifts.
3. On the Upcoming Gifts card, click the ellipsis of the gift you want to cancel.
Note* Pledge gifts are marked by the pledges icon.
5. In the drop-down menu, select Cancel Gift. The Cancel Gift side sheet appears.
Note* For a pledge gift, if the donor wishes to cancel all future installments towards the pledge, he or she can choose to Complete Pledge. When the donor completes a pledge, the pledge amount is updated to the amount that has been already contributed to the pledge, and no further installments toward the gift are collected. However, other gifts the donor may have created toward the same fund are not cancelled when the pledge is completed. Only the gift installments specifically created to fulfil the pledge are cancelled.
5. Click the Yes, Cancel Gift button.
For more information, please see the articles regarding Tracking a Pledge, Updating a Gift, and Adding a Gift.
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