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55 Articles in this category.
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A donor submitted a donation and wants a refund the same day, but why don’t I see the refund option?
862 Views 0 Likes
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Are there any Giving resources I can download?
640 Views 0 Likes
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Can I add an image or logo to my public Funds page?
583 Views 0 Likes
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Can I customize the colors of OSV Hub to match my organization?
584 Views 0 Likes
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Can I link an account from Directory to a new Managed Account?
570 Views 0 Likes
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Can I print a tax statement for a self-managed account?
720 Views 1 Like
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Can I set or change images for my Funds?
592 Views 0 Likes
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Can you explain the data that the Online Giving Donors card is showing?
628 Views 0 Likes
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Do I need to schedule a fund date?
622 Views 1 Like
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Does a managed account have to use the default Managed Account Email Address?
623 Views 0 Likes
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Does OSV Giving support multiple bank accounts?
745 Views 0 Likes
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How can I add a managed donor account?
646 Views 0 Likes
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How can I change the frequency of the Admin Summary?
602 Views 0 Likes
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How can I customize my email invitation?
652 Views 1 Like
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How can I find a pledge balance?
600 Views 0 Likes
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How can I merge donor accounts?
732 Views 2 Likes
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How can I re-send my email invitation?
574 Views 0 Likes
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How can I see who has accepted my email invitation?
630 Views 0 Likes
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How can I tell a self-managed account apart from a managed donor?
654 Views 1 Like
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How can I view only mobile contributions given via Text to Give ?
616 Views 0 Likes
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How do I check for or enter envelope numbers for donors?
733 Views 0 Likes
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How do I edit a fund?
609 Views 0 Likes
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How do I invite new donors?
696 Views 1 Like
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How do I match an Online Giving Family to a Directory Family?
584 Views 0 Likes
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How do I pause a donor’s donation in Giving?
911 Views 1 Like
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How do I put a fund in draft mode?
626 Views 0 Likes
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How do I reactivate an archived fund?
668 Views 0 Likes
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How do I use the Reconcile Batches page?
671 Views 3 Likes
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Is there a campaign report?
515 Views 0 Likes
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Is there a report that allows me to see donors’ scheduled gifts?
790 Views 0 Likes
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Is there a report that shows who has paused or cancelled their donation?
601 Views 0 Likes
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Is there a report that will show if a donor is giving weekly, monthly, one time, etc.?
632 Views 0 Likes
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What are Gift Notes?
715 Views 1 Like
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What do I look at for a bank deposit discrepancy?
694 Views 0 Likes
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What does ‘New Gifts Created’ mean on the Giving Summary card?
831 Views 0 Likes
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What does SAQ type A mean?
702 Views 0 Likes
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What happens when a fund is archived?
674 Views 2 Likes
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What is a Default Guest Envelope Number?
550 Views 0 Likes
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What is a Fund?
617 Views 0 Likes
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What is a managed account?
647 Views 2 Likes
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What is a managed gift?
609 Views 0 Likes
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What is an Account?
759 Views 0 Likes
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What is an Active Donor?
755 Views 0 Likes
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What is an External ID?
887 Views 0 Likes
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What is an Internal Only Fund?
658 Views 1 Like
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What is the Offset Processing Costs Feature?
1048 Views 1 Like
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What report should I run to manually post my donors’ contributions?
735 Views 0 Likes
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What report should I use to reconcile my bank statement?
555 Views 0 Likes
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What’s the difference between a managed account and a managed gift?
729 Views 0 Likes
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Where are this family’s contributions?
476 Views 0 Likes
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Where does a donor see the fund description?
482 Views 1 Like
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Why can’t a donor edit a payment method?
1027 Views 6 Likes
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Why can’t I delete a payment method on file for a donor?
605 Views 0 Likes
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Where can I find the Activity History card?
462 Views 0 Likes
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Is there a time restriction on refunds in the Hub?
89 Views 0 Likes