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54 Articles in this category.
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A donor submitted a donation and wants a refund the same day, but why don’t I see the refund option?
981 Views 0 Likes
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Are there any Giving resources I can download?
738 Views 0 Likes
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Can I add an image or logo to my public Funds page?
666 Views 0 Likes
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Can I customize the colors of OSV Hub to match my organization?
673 Views 0 Likes
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Can I link an account from Directory to a new Managed Account?
673 Views 0 Likes
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Can I print a tax statement for a self-managed account?
830 Views 1 Like
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Can I set or change images for my Funds?
676 Views 0 Likes
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Do I need to schedule a fund date?
722 Views 1 Like
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Does a managed account have to use the default Managed Account Email Address?
718 Views 0 Likes
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Does OSV Giving support multiple bank accounts?
846 Views 1 Like
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How can I add a managed donor account?
750 Views 0 Likes
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How can I change the frequency of the Admin Summary?
699 Views 0 Likes
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How can I customize my email invitation?
744 Views 1 Like
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How can I find a pledge balance?
688 Views 0 Likes
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How can I merge donor accounts?
841 Views 2 Likes
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How can I re-send my email invitation?
660 Views 0 Likes
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How can I see who has accepted my email invitation?
726 Views 0 Likes
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How can I tell a self-managed account apart from a managed donor?
755 Views 1 Like
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How can I view only mobile contributions given via Text to Give?
707 Views 0 Likes
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How do I check for or enter envelope numbers for donors?
836 Views 0 Likes
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How do I edit a fund?
708 Views 0 Likes
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How do I invite new donors?
789 Views 1 Like
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How do I match an Online Giving Family to a Directory Family?
672 Views 0 Likes
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How do I pause a donor’s donation in Giving?
1038 Views 2 Likes
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How do I put a fund in draft status?
719 Views 0 Likes
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How do I reactivate an archived fund?
777 Views 0 Likes
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How do I use the Reconcile Batches page?
773 Views 4 Likes
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Is there a Campaign Report?
605 Views 0 Likes
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Is there a report that shows who has paused or cancelled their donation?
675 Views 0 Likes
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Is there a report that will show if a donor is giving weekly, monthly, one time, etc.?
721 Views 0 Likes
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What are Gift Notes?
837 Views 1 Like
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What do I look at for a bank deposit discrepancy?
808 Views 0 Likes
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What does ‘New Gifts Created’ mean on the Giving Summary card?
933 Views 0 Likes
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What does SAQ type A mean?
814 Views 0 Likes
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What happens when a fund is archived?
778 Views 3 Likes
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What is a Default Guest Envelope Number?
638 Views 0 Likes
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What is a Fund?
738 Views 0 Likes
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What is a managed account?
738 Views 3 Likes
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What is a managed gift?
697 Views 0 Likes
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What is an Active Donor?
877 Views 0 Likes
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What is an External ID?
1079 Views 0 Likes
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What is an Internal Only Fund?
776 Views 1 Like
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What is the Offset Processing Costs Feature?
1219 Views 1 Like
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What report should I run to manually post my donors’ contributions?
855 Views 0 Likes
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What report should I use to reconcile my bank statement?
678 Views 0 Likes
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What’s the difference between a managed account and a managed gift?
848 Views 0 Likes
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Where does a donor see the fund description?
565 Views 1 Like
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Why can’t a donor edit a payment method?
1220 Views 6 Likes
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Why can’t I delete a payment method on file for a donor?
697 Views 0 Likes
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Where can I find the Activity History card?
552 Views 0 Likes
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Is there a time restriction on refunds in the Hub?
173 Views 0 Likes
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What is an Account?
983 Views 0 Likes
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Where are this family’s contributions?
749 Views 0 Likes
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Why do some pledge payments process on the 28th of the month?
9 Views 0 Likes